If you are not completely satisfied with a Camping Is Easy purchase or gift for any reason, please review our return, refund, and exchange policies below. We accept returns for items in new and unused condition and in their original packaging within 60 days. If you return your online purchase after the return window, we will gladly offer you a product exchange or merchandise credit.
Follow these 3 easy steps to return your items:.
Step 1: Complete the Return Form found here
Step 2: Please email us at firstname.lastname@example.org to pre-authorize your return before sending it back. Unauthorized returns may be subject to restocking fees or may not be refunded.
Step 3: Ship your return to the address provided in the authorization email.
Package your return item in the manufacturer’s product box. Otherwise, pack your return in a well-padded envelope or box to prevent damage in transit. Please make sure to provide all of your information, including your e-mail address and order number. You will receive an email confirmation when your return is processed.
We recommend you keep a copy of the tracking number for your return shipment.
Camping Is Easy is not responsible for lost return shipments.
Refunds & Credits
We will issue a refund to your credit card for the full purchase price (including taxes) of any new or unused item that you return within the returns window.
It can take up to 30 days to process the return and credit your account. We will notify you via e-mail once your return has been processed.
We accept returns or exchanges for gifted items in new condition and unused with original packaging and tags. Email us at email@example.com with the name of the person who gave you the gift and we’ll look up the original order.
We offer exchanges for items that are in new and unused condition. For size exchanges, please pack the item back in its original packaging and include your original invoice or a note with your name, email, order number, and the size/color of the item you’d like in exchange. We will cover the cost of shipping the item back to you.